Refund policy

Return & Refund Policy

At Vercado, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help.

🔄 Return Eligibility

To be eligible for a return, your item must meet the following conditions:

The item must be unused and in its original condition

The item must be in the original packaging

You must provide proof of purchase (order ID or receipt)

The return request must be raised within the allowed timeframe

We reserve the right to reject returns that do not meet these conditions.

⏳ Return Timeframe

You can request a return within [5 DAYS] of receiving your order.

Any return requests made after this period may not be accepted.

💰 Refund Process

Once your return is received and inspected:

We will notify you about the approval or rejection of your refund

If approved, your refund will be processed within [REFUND PROCESSING TIME]

The amount will be credited to your original payment method or as store credit (if applicable)

🔁 Exchanges

We offer exchanges for:

Defective items

Damaged products

Wrong item received

If you need an exchange, please contact us at [vercado.shop@gmail.com] with your order details.

📦 Damaged or Defective Products

If you receive a damaged or defective product:

Please contact us within 2 days of delivery

Share clear photos or videos as proof

We will arrange a replacement or refund at no additional cost

🚫 Non-Returnable Items

The following items are not eligible for return:

Used or damaged items (not due to our fault)

Items without original packaging

Personal care or hygiene products

Items purchased during clearance or special sales (if applicable)

🚚 Return Shipping Costs

If the return is due to our error (wrong/damaged product), we will cover the return shipping cost

For other returns, customers may be responsible for return shipping charges

📩 Contact Us

For any return or refund requests, please contact us at:

📧 Vercado.shop@gmail.com

We aim to respond within [2-5 HOURS]